Purchasing & Licensing
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Can I try your products before I buy?
Yes! You can download a fully functional 30 day free trial of any of our products. Please go to the 'Download' menu to download the product you are interested in. If you wish to continue using your software after the 30 day trial period you will need to purchase a license key.
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How many licenses do I need?
A single license entitles you to install our software on a single computer. You can use that installation to monitor as many logs and PC's/Servers as system and network resources allow.
There is no need to install any software on monitored PC's/Servers.
Please see the "Scalability, Installation, Upgrading and Backup" section of this knowledge base for more information on scalability and information to help you decide how many installations of LogMeister/EventMeister you will need.
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How do I purchase LogMeister products?
All of our orders handled by our partners Share-it and Plimus, both trusted names in on-line payment processing. The quickest and easiest way to pay is by Credit or Debit card. Simply follow the 'Buy Now' or 'Purchase' links on our product pages to make your purchase.
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What payment options are available?
We accept payment (via Share-it or Plimus) by:
- Credit or debit card
- Purchase Order
- Cash
- Check/Cheque
- Wire Transfer
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What currencies do you accept?
Share-it accept payment in US Dollars, Euro, Pound Sterling, Australian Dollars, Japanese Yen, Canadian Dollars, or Swiss Francs.
There are also display currencies, which allow you to see product prices converted into additional currencies during the online order process for reference purposes.
Plimus accept payment in virtually all currencies
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When do I receive my software and registration key?
You can download your software either before or after making your payment. Please go to the 'Download' menu to download the product you are interested in. Alternatively you can click on any of the "Try Now" links on our product pages. Your software will function normally for 30 days, after which time you will need to purchase and enter a registration key.
You will receive a temporary registration key by email as soon as your payment is accepted. This will give you an extra 20 days use of our software. We will send you a permanent registration key within 48 hours of receiving your order.
IMPORTANT NOTE: If you've made a payment but have not received a confirmation email and registration key within 48 hours, please contact us at support@tlhouse.co.uk providing a valid return address. A delay could mean that the e-mail address given in your order form was invalid, or that our messages are being blocked by spam filters.
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Do you offer bulk discounts or site licenses?
Yes. Discounts for up to five licences are displayed on our product purchase pages. For larger orders please contact us with details of your requirements and we'll inform you of the discount schemes that we can offer you.
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Do you offer a money back guarantee?
Yes. If you are not entirely satisfied with our products simply let us know within 30 days and we'll issue a full refund.
Please note that because of the charges we incur when issuing refunds we cannot extend this offer to bulk purchases (More than 5 licenses). However, we will happily provide you with an extended trial so that you can satisfy yourself that our products meet your requirements before you make your purchase.
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